These Terms & Conditions define the rules for using the Cambridge AI website, the online purchase interface, online learning platforms, AI-supported educational tools and other digital services made available by Cambridge School of English Sp. z o.o.

The Website is operated by Cambridge School of English Sp. z o.o., with its registered office at Widok 10/LU 1, 00-023 Warsaw, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000085970, with share capital of PLN 50,000, Tax ID (NIP) 5252147188 and REGON 016153582.

Before using the Website, placing an order or using a Product, the User should read these Terms & Conditions and the Privacy Policy. Use of the Website or purchase of a Product constitutes acceptance of these documents.

The Website is intended for persons interested in online language learning, AI-supported language learning tools, e-learning platforms, courses, digital educational products and related services.

Questions concerning the Website, Products, orders or these Terms & Conditions should be sent to office@cambridge.com.pl.

These Terms & Conditions have been prepared on the basis of applicable Polish and European Union law, including consumer protection, electronic services, digital content and data protection regulations.

The Seller may change prices, introduce or remove Products and promotional campaigns, or update information presented on the Website. Such changes do not affect orders placed before the changes entered into force.

Website – the website available at https://cambridge-ai.center, including its subpages, purchase interfaces, platforms and digital tools.

Online Store – the online purchase interface through which Users may purchase courses, access to platforms, AI-supported tools, subscriptions, digital services or other Products offered by the Seller.

Seller – Cambridge School of English Sp. z o.o., with its registered office at Widok 10/LU 1, 00-023 Warsaw, Poland.

Buyer – any person or entity purchasing a Product through the Online Store, including both Consumers and Clients.

Consumer – a natural person concluding an agreement with the Seller for purposes not directly related to that person’s business or professional activity.

Client – a natural person, legal person or organisational unit purchasing a Product in connection with its business or professional activity.

Student / Course Participant – a natural person entitled to participate in a course, lesson or use an educational Product. The Student may be the Buyer or another person indicated by the Buyer.

User – any person using the Website, Online Store, platform, AI-supported educational tool or another digital service made available by the Seller.

Product – courses, online lessons, digital services, access to e-learning platforms, AI-supported language learning tools, educational materials, subscriptions, vouchers and other products or services offered through the Website.

Digital Content – data produced and supplied in digital form, including audio and video files, e-books, PDF materials, tests, exercises and AI-generated educational feedback.

Digital Service – a service allowing the User to create, process, access, store or interact with data in digital form, including e-learning platforms, AI-supported tools and online tutors.

AI Tools – applications, chatbots, language assistants, content generators, pronunciation analysers and other solutions using artificial intelligence models to support foreign-language learning.

Sales Agreement – an agreement concluded between the Buyer and the Seller through the Online Store. Depending on the Product, it may also constitute an agreement for the provision of services, Digital Content or a Digital Service.

Price – the gross price of the Product displayed in the Online Store at the time of placing the order.

Commercial Information – product descriptions, price lists, advertisements and other information presented on the Website, constituting an invitation to conclude an agreement.

Geolocation – the determination of the User’s approximate location based on the IP address, device or browser settings, or information provided by the User, used to adjust currency, language, payment methods or legal information.

Before purchasing a course, the Student may be asked or advised to complete a placement test or provide information necessary to determine the appropriate language level or learning path.

To conclude a Sales Agreement, the User should:

• select a Product available on the Website or in the Online Store
• add the Product to the cart or select the relevant purchase option
• correctly complete the order and billing forms
• verify the accuracy of the information provided
• accept these Terms & Conditions and the Privacy Policy
• provide any consents required for the execution of the order
• make payment using one of the available payment methods
• confirm the order by clicking the relevant purchase button

The Sales Agreement is concluded when the Buyer successfully places and pays for the order, unless the Product description or purchase path clearly provides otherwise.

After payment, the Buyer will receive confirmation of the purchase at the e-mail address provided during the order process.

Where a Product involves a teacher, tutor, trainer or course coordinator, a member of the Seller’s team may contact the Buyer or Student within 24 business hours to organise lessons and provide access to the relevant platforms or materials.

Where a Product consists solely of access to an e-learning platform, AI Tool or another Digital Service, access may be granted automatically and immediately after successful payment.

Some Products may contain solutions based on artificial intelligence.

AI Tools, including translations, language corrections and pronunciation analysis, are intended solely for educational purposes and to support the process of learning foreign languages.

Before using an AI functionality, the User is informed that they are interacting with an artificial intelligence system, unless this is evident from the circumstances.

The User acknowledges that responses, recommendations, translations, corrections, pronunciation analyses and other content generated by AI are created automatically and may contain errors, inaccuracies or information requiring verification.

AI Tools do not replace a language teacher or professional legal, medical, psychological, financial or other specialist advice.

The Seller does not guarantee complete correctness, completeness or uninterrupted availability of AI functionality.

The User is responsible for the manner in which AI-generated content is used.

The User must not use AI Tools to:

• violate applicable law
• infringe personal rights or intellectual property rights
• introduce malicious software
• circumvent security measures
• generate unlawful or discriminatory content
• attempt to access AI models, source code, parameters or protected infrastructure

The User should not enter special-category data, confidential information or third-party personal data into AI Tools without an appropriate legal basis.

The Seller may process information entered into AI Tools only to the extent necessary to provide the relevant service.

The Seller may restrict or block access to AI functionality where the User breaches these Terms & Conditions.

The Seller may use external AI technology providers in order to provide the services.

Rights to source materials made available by the Seller remain with the Seller or its licensors.

AI-generated content may be subject to restrictions arising from intellectual property laws and the terms of the relevant AI technology providers.

The Seller may update, modify or replace AI models where necessary for security, service quality, legal compliance or Product development.

The Seller remains responsible for conformity of the Digital Service with the Agreement in accordance with applicable law, but is not responsible for decisions made by the User solely on the basis of AI-generated content.

Prices displayed in the Online Store are gross prices. The primary currency may be Polish zloty (PLN), but the Website may also display prices in other currencies.

The Online Store may display prices and enable payments in currencies other than PLN on the basis of geolocation. The User may also be able to change the currency manually using a dedicated currency selector.

Prices displayed to Consumers include VAT at the rate applicable according to the information available to the Seller and the relevant tax rules.

Where a purchase is made in a currency other than PLN, the final conversion is made according to the exchange rate used by the Buyer’s bank or the selected payment service provider.

Before confirming the order, the Buyer is informed of the final price in the selected currency.

The final amount charged may differ from the price displayed due to exchange rates, conversion fees or commissions applied by the bank, card issuer or payment operator.

Where an error in geolocation or a technical error causes an incorrect price to be displayed, the Seller will inform the Buyer and offer the possibility of purchasing at the correct price or cancelling the order.

Geolocation may be used to:

• display prices in an appropriate currency
• adjust the language of the Website or Online Store
• display available payment methods
• support compliance with legal obligations applicable in the User’s location

Geolocation is auxiliary, does not serve to identify a natural person and may not be used to limit Consumer rights.

Geolocation data is processed in accordance with the Privacy Policy and applicable data protection law.

The Seller may accept electronic payments, payment cards, bank transfers and other methods indicated in the Online Store.

Payment is deemed completed when the Seller receives confirmation of authorisation or the funds are credited.

By choosing a payment method, the Buyer enters into a separate agreement with the relevant payment service provider and accepts its terms.

The Seller does not store payment card data or information enabling transaction authorisation.

Order processing begins after the payment operator confirms successful completion of the transaction. If payment fails, is interrupted or rejected, the Agreement may not be concluded.

The Seller is not responsible for delays caused by payment service providers, banks, card issuers or other financial institutions.

Products may be offered under a subscription model through recurring payments, including payments processed by Stripe.

A subscription is automatically renewed for subsequent billing periods unless the Client cancels it before the end of the current billing period.

Cancellation does not result in a refund for an already commenced billing period unless mandatory law provides otherwise.

The Buyer may use a chargeback procedure for card payments after first contacting the Seller and using the complaint or withdrawal procedure where appropriate.

The Seller may provide the payment operator with documents confirming proper performance of the Sales Agreement.

Payment operators may require additional data or identity verification under anti-money laundering and counter-terrorist financing procedures.

Failure to provide the required information or complete verification may prevent payment.

The Seller is not responsible for payment operator decisions concerning suspension, refusal or reversal of transactions under AML/KYC procedures.

The Seller provides educational services, Digital Content and Digital Services electronically.

Access to purchased platforms, AI Tools or online materials is provided after successful payment, unless the Product description provides otherwise.

Some Products may require creation of a user account, activation through an e-mail link, an access code or login credentials.

The User is responsible for keeping login credentials confidential and must not share paid access with unauthorised persons.

The User must use platforms and Digital Services in accordance with their educational purpose, these Terms & Conditions and applicable law.

The Seller may temporarily interrupt access due to maintenance, updates, technical improvements, security reasons or circumstances beyond the Seller’s control.

The Seller will make reasonable efforts to ensure stable operation, but cannot guarantee uninterrupted access where disruptions result from internet failures, external providers, force majeure or user-side technical issues.

Minimum technical requirements may include internet access, an up-to-date browser, an active e-mail account and a device capable of playing audio and video. Some services may additionally require a microphone or camera.

A Consumer concluding a distance contract has the right to withdraw from the Agreement without giving a reason within 14 calendar days, subject to exceptions provided by applicable law.

The withdrawal period begins:

• for a sales agreement – when the Consumer takes possession of the Product
• for a service agreement – on the date the Agreement is concluded
• for Digital Content or a Digital Service – on the date the Agreement is concluded, unless the right of withdrawal has been lost in accordance with applicable law

Where the Consumer expressly requests performance of a service before the end of the withdrawal period, the Consumer must pay for the service provided until the moment of withdrawal.

For Digital Content or Digital Services supplied before the end of the withdrawal period, the Consumer may lose the right of withdrawal where the Consumer expressly consents to immediate performance, is informed of the loss of the right and acknowledges this consequence.

A withdrawal statement may be submitted in writing, by e-mail, through an electronic form made available in the Online Store, or using the One Click Withdrawal function where available.

Use of a model withdrawal form is optional.

A statement submitted through One Click Withdrawal has the same legal effect as a written or electronic statement. The Seller will promptly send electronic confirmation of receipt.

Before submitting a One Click Withdrawal statement, the Consumer receives information concerning the consequences of withdrawal, refunds and exceptions applicable to Digital Content and Digital Services.

In the event of withdrawal, the Agreement is deemed not to have been concluded.

The Seller will refund payments within 14 calendar days after receiving the withdrawal statement, using the same payment method unless the Consumer agrees to another method that does not involve additional costs.

The Seller is obliged to provide the Product, Digital Content or Digital Service in conformity with the Agreement.

The Consumer may submit complaints concerning Products, electronic services, platform access, technical issues or service quality.

A complaint may be submitted by e-mail to office@cambridge.com.pl or by post to the Seller’s address indicated in these Terms & Conditions.

The complaint should identify the Buyer, order or Product, describe the issue and indicate the requested remedy.

The Seller may contact the Consumer by e-mail or telephone if additional information is required.

The Seller will review the complaint and inform the Consumer of the outcome within 14 days of receipt.

The Seller is liable for lack of conformity of Digital Content or a Digital Service supplied once or in parts where the lack of conformity existed at the time of supply and became apparent within two years.

Where Digital Content or a Digital Service is not in conformity, the Consumer may request that it be brought into conformity. The Seller may refuse where this is impossible or would require excessive costs.

The Seller will bring the Digital Content or Digital Service into conformity within a reasonable time and without undue inconvenience to the Consumer.

Where conformity is impossible, has not been restored, remains absent, or the lack of conformity is sufficiently serious, the Consumer may request a price reduction or withdraw from the Agreement in accordance with applicable law.

Any refund resulting from a price reduction or withdrawal will be made without undue delay and no later than within 14 days after receipt of the relevant statement.

The Seller may modify Digital Content or a Digital Service where necessary to improve the service, maintain security, ensure legal compliance or provide better conditions of use, subject to applicable law.

The Seller may offer vouchers, promotional codes, discount codes or other promotional mechanisms.

A voucher or promotional code may be used only in accordance with the rules specified in its description or campaign terms.

Unless expressly stated otherwise, a voucher or promotional code may be used once and within its validity period.

Unused value may be forfeited unless the voucher terms provide otherwise.

Vouchers and promotional codes are not exchangeable for cash unless mandatory law provides otherwise.

Products purchased through third-party voucher platforms may be subject to the terms of the relevant third party.

The User must use the Website, Online Store, platforms, Digital Content, Digital Services and AI Tools in accordance with law, these Terms & Conditions and their intended purpose.

The User must not provide unlawful content, infringe third-party rights, disrupt the Website, bypass security, copy protected materials without authorisation or share paid access.

The Seller may suspend or restrict access where the User acts unlawfully, breaches these Terms & Conditions or disrupts the proper provision of services.

The Seller may refuse admission or remove a User from a course or platform in the event of unlawful, abusive, discriminatory, offensive or otherwise unacceptable conduct.

Materials made available through the Website or Products, including texts, recordings, videos, exercises, graphics, software elements and lesson materials, may be protected by copyright, trademarks or other intellectual property rights.

Purchase of a Product grants only the right to use it for personal educational purposes unless expressly stated otherwise.

The User may not copy, distribute, publish, sell, sublicense, modify, record or commercially exploit protected materials without prior written consent.

The controller of personal data is Cambridge School of English Sp. z o.o., Widok 10/LU 1, 00-023 Warsaw, Poland.

Personal data is processed in accordance with applicable data protection law, including Regulation (EU) 2016/679, the General Data Protection Regulation.

Personal data may be processed in particular for:

• concluding and performing the Sales Agreement
• processing orders and payments
• providing access to courses, platforms, AI Tools and Digital Services
• organising lessons and contacting Students
• issuing invoices, certificates and confirmations
• handling complaints, withdrawal statements and support requests
• complying with legal obligations
• establishing, exercising or defending legal claims
• marketing the Seller’s own services where permitted by law

Providing personal data is voluntary but may be necessary to place an order, conclude an Agreement, receive a Product or use a Digital Service.

The User has the rights provided under data protection law, including access, rectification, erasure, restriction, portability, objection and the right to lodge a complaint with a supervisory authority.

Detailed information concerning processing, recipients, retention periods, international transfers, cookies and User rights is provided in the Privacy & Cookies Policy available on the Website.

The Website may use cookies, analytics, marketing technologies and similar tools in accordance with the Privacy & Cookies Policy and the User’s consent choices.

Agreements concluded through the Online Store are governed by Polish law, subject to mandatory consumer protection provisions applicable to Consumers.

These Terms & Conditions are available in a form that allows them to be downloaded, saved and printed.

Nothing in these Terms & Conditions is intended to exclude or limit mandatory Consumer rights.

If any provision is found invalid or ineffective, the remaining provisions remain in force.

In matters not regulated herein, applicable Polish and European Union law applies, including the Civil Code, the Act on Consumer Rights, the Act on Providing Services by Electronic Means, data protection law, copyright law and other relevant regulations.

The Seller may amend these Terms & Conditions for important reasons, including legal, technical, security, payment or offer-related changes.

Amendments do not affect Agreements concluded before they entered into force unless mandatory law provides otherwise.

The parties will seek to resolve disputes amicably, including through mediation where appropriate.

Consumers may use out-of-court complaint and redress mechanisms available through competent public authorities and consumer protection bodies.

Current information concerning consumer rights and out-of-court dispute resolution is available through the Polish Office of Competition and Consumer Protection.

These Terms & Conditions enter into force on the date of publication on the Website.